U.S. Micro - Proven Success Study #2

Background

In 2005, U.S. Micro took over the disposal process for an organization with 40,000 notebook computers in offices throughout the US, including Hawaii. For the first time, this customer considered asset disposal a profit center for their business.

Accomplishments

Initial Impact

• U.S. Micro dramatically changed this customer's view of ITAD by turning disposal into a profit center while maintaining a high level of security and confidence. When this customer asked their previous vendor to accomplish this—while maintaining U.S. Micro’s level of security and environmental sustainability—the vendor declined. The customer promptly severed the relationship with their previous vendor.
• Provided prompt, professional service: a relief for this customer after many late pickups, lost equipment, and unprofessional service from truckers subcontracted by the previous vendor.

Ongoing

• U.S. Micro retrieves and disposes of over 12,000 data bearing assets across the United States for this customer annually.
• Developed the use of two-key it asset safes for securing loose drives between pickups. Similar to a safe deposit box, these safes require a U.S. Micro Technician as well as a manager from the Customer to open. This security initiative provided a cost effective means to protect replaced drives between scheduled disposition pickups.
• U.S. Micro launched a green IT asset disposition initiative for employees of the customer company. Employees can bring in their personal home technology assets. U.S. Micro will wipe each hard drive individually, and will send a certificate to the employee verifying secure and environmentally friendly disposal of the asset. (Learn more about our Employee Take Back Days